Computer & Laptop Repair
Keeping your team's machines working
A laptop that won't boot on a Monday morning costs a business more than the repair does. Most of the machines we work on belong to our clients and their staff — office desktops, staff laptops, and the kit that home businesses depend on to keep trading.
We'll diagnose it at no charge, tell you what's actually wrong and what it costs, and only proceed once you've agreed. If we can't fix it, there's nothing to pay.
Call 0141 673 5316 | support@comtechsupport.co.uk
How quickly we respond
Typical response time is 8 hours, and on most occasions we can collect or attend the next working day. Many software faults we can resolve remotely the same day using GoToAssist, without anyone travelling anywhere.
What we repair
- Won't power on or won't boot — power supply, motherboard, drive and boot failures
- Slow performance — usually an ageing hard drive; an SSD upgrade transforms most machines for a fraction of a replacement
- Virus and malware removal — including the pop-ups, browser hijacks and fake support warnings
- Screen and keyboard replacement on laptops
- Overheating and fan failure
- Data recovery from failed or failing drives
- Liquid damage assessment
- Windows problems — updates that won't install, corrupted profiles, reinstallation with your data preserved
What it costs
Diagnosis is free. You get a quote before any work starts, and under No Fix, No Fees an unsuccessful repair costs you nothing.
For on-site attendance:
- Call-out — £24 inc. VAT (£20 + VAT) anywhere in the Central Belt of Scotland.
- On-site time — £60.00 per hour inc. VAT (£50.00 + VAT).
Clients on a support contract have much of this covered already — worth asking about if machines going down is a recurring cost for you.
Repair or replace — we'll tell you honestly
Not every machine is worth repairing, and we'll say so. Sometimes the right answer is an SSD upgrade; sometimes it's that a nine-year-old laptop has come to the end and a refurbished business machine will serve you better for less than the repair. You get the honest version either way — it's cheaper for us to be straight with you than to lose you as a customer.
Specialist work
Board-level electronics, clean-room data recovery and some manufacturer warranty work call for equipment and accreditations we don't hold. Where that's what a machine needs, we use trusted local specialists we've worked with for years, manage the job for you and handle it end to end. You deal with us throughout.
Common questions
How long will it take?
Typical response is within 8 hours, and next working day in most cases. Turnaround on the repair itself depends on the fault and on parts — you'll be told when you're quoted.
Will I lose my files?
Not if we can help it. We take a copy before any work that risks data, and recovering files from a drive that won't boot is one of the more common jobs we do.
What if it can't be fixed?
You pay nothing. That's what No Fix No Fees means. We'll tell you what failed and what your options are.
Can you collect it?
Yes — for businesses and home businesses across the Central Belt we'll normally collect and return. Or bring it to 2 Fitzroy Place, Glasgow G3 7RH, Monday to Friday 9:00am to 5:30pm. Call first on 0141 673 5316 so we know to expect you.